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Sellers have tapped every social networking websites right now just so that they could fully promote their products. Aside from ebay, Sulit, and Amazon, business owners have taken full advantage of Facebook and Multiply as well.
I love online shopping because i think it's more convenient and cheaper, compared to if you exerted a lot of effort going around the malls you could possibly reach. However, because of this trend, a lot of online businesses became abusive amongst their clients or prospect buyers. I think I could really talk about this issue since I have personally made numerous transactions through the internet myself. I already had a feel of both ends. And I think, sellers have the upper hand most of the time.
There are a lot of sellers right now, most specially in Facebook who sells their products 400% higher that the actual price. I find it weird how some people go for this because nowadays, clothes that are being sold online here in the Philippines mostly just came from Bangkok. Since online sellers have the same supplier, their basically just selling the same thing.
Going back to the Facebook issue, I get really ticked off whenever online shops tag me in the photos of their products. I find it too aggressive since they do it without without even asking you permission therefor bypassing your authority. In addition to this, there online sellers have taken unnecessary actions towards their clients who do not keep their end of the bargain. For example, if one of their customers do not settle their payment for the item they've reserved within the allotted time, they post their pictures on the "BOGUS BUYER" list and tag other users in the network socializing website. This is very embarrassing. I have never been included in this list before but I feel sorry for those who end up in it. Imagine, having your picture posted in the world wide web for random people to see. It actually looks like "wanted" ad.
Also, the terms and conditions online sellers have in their websites are out of this world. This is an example of the basic policies they implement:
- Full payment first before shipping.
- No RETURN, No EXCHANGE.
- Reserved items are considered SOLD.
- Failure to settle payment within 3 days of reservation shall be placed in the BOGUS BUYER album.
- No CANCELLATIONS!
- Once shipped, the seller is not liable for any loss or damage during shipment.
- No BOGUS BUYERS! Save yourself from SHAME!
(These are just some of the basic policies of online shops available in the internet right now. I have copied this from various sellers in different websites.)
Upon researching the matter, I've found out that these terms and conditions are illegal in the country. In the consumer's act of the Philippines, customers have the right to return a product once it's defective. Because transactions are done through the internet, we could only appreciate the items by looking at their pictures. We can't be a hundred percent sure if the seller did send us a product in great condition.
Online sellers do not pay their taxes and most of them are not registered in the government so there's no way to know for sure if their legitimate or not. I don't understand how something that's not registered in the government and who does not pay taxes could be this demanding.